SOUTHERN STAR REFUND AND CANCELLATION POLICY
Southern Star Cruises
Days Prior to Departure | Cancellation Charge
For 1 to 4 Night Cruises (including holiday sailings)
- 74-61 days | 50% of total price
- 60-31 days | 75% of total price
- 30 days or less | 100% of total price
For cruises of 5 nights or longer (including holiday sailings & cruise/tours)
- 89-75 days | 25% of total price
- 74-61 days | 50% of total price
- 60-31 days | 75% of total price
- 30 days or less | 100% of total price
COVID-19 Exception: For cruises departing through April, 2023, Celebrity will provide a 100% refund (or FCC) for any guest and their traveling party, if any test positive for COVID-19 within 10 days prior to embarkation. To qualify for a refund or FCC, the person who has tested positive must present a verified positive test in a form acceptable to Celebrity.
FOR COVID-19
The following information applies to residents of South America who book passage on Southern Star(“SS” or the “cruise line”) sailings scheduled during the nationally declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Cruise/CruiseTour Ticket Contract (the “Ticket Contract”) for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply. The below updated policies are effective from January 1, 2023 (the “Effective Date”) and, except as otherwise noted, apply to all bookings of SS cruises scheduled to sail between the Effective Date and April 30, 2023, inclusive.
CRUISE CANCELLED BY SS
If SS cancels your cruise or boarding is delayed by three (3) days or more and you elect not to embark on the delayed cruise or a substitute cruise offered by SS, you will be entitled to a refund of the cruise fare paid to SS, or an optional Future Cruise Credit (“FCC”) if SS offers you a FCC in lieu of a refund.
CRUISE BOOKING CANCELLED BY GUEST*
- If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your Traveling Party who cancels, are eligible for a refund of the cruise fare paid to SS. To qualify for a refund, if your COVID-19 test was administered by a provider other than one retained by SS, you must present your verified positive test result in a form acceptable to SS.
- If you had a confirmed close contact with a person who tested positive for COVID-19, or who is suspected of having COVID-19, within 10 days before embarkation and SS deems you are unfit to travel, you are eligible for a refund of the cruise fare paid to SS.
- If we determine that you may have been exposed to or are likely to have been infected by COVID19 within 10 days before embarkation, we may require that you and others living with you in the same household do not travel to the departure port. This is in order to prevent the transmission of COVID-19. Anyone effectively denied boarding in these circumstances will be entitled to a refund for the cruise fare paid to SS.
FOR ALL SS CRUISES BOOKED PRIOR TO THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE JUANUARY 30 2023
Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation
• If you or members of your Traveling Party, or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a refund for the cruise fare paid to SS in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases.
- If you test positive for COVID-19 during the voyage, SS will:
- cover the cost of necessary COVID-19 related medical treatment onboard the ship;
- coordinate and assist with the costs of any required land-based quarantine** for you and members of your Traveling Party. Under some circumstances, you and your Traveling Party may be offered the option to stay onboard the ship instead to complete any required 2 quarantine period, without needing to pay additional cruise fare, stateroom gratuities or taxes/fees to SS for the same; and
- coordinate travel arrangements to get you and members of your Traveling Party back home but SS will not be responsible for any associated costs.
SS will also provide the same assistance to identified close contacts on these sailings who are not members of your Traveling Party if they are required to quarantine onboard or are disembarked or denied re-boarding due to having been in close contact to a guest who tests positive for COVID-19.
- If a guest who does not fall within the immediately preceding bulleted point is denied boarding at embarkation or reboarding, or is disembarked during the voyage due to a positive COVID-19 test or being suspected of having COVID-19, SS will assist with coordinating travel arrangements necessary to get the guest back home but SS will not be responsible for any associated costs.
FOR ALL SS CRUISES BOOKED ON OR AFTER THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE APRIL 30, 2023
Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation
- If you are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to testing positive for COVID-19 or being suspected of having COVID-19, you are entitled to a refund for the cruise fare paid to SS in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases. If you are required to quarantine onboard the vessel, days spent in quarantine shall be treated as unused days of the cruise.
OBLIGATION TO COMPLY WITH SS COVID-19 POLICIES AND PROCEDURES
Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the SS COVID-19 Policies and Procedures in effect at the time of the cruise, shall not be entitled to a refund or FCC, compensation of any kind, or any of the assistance described in this Policy. Please refer to the Ticket Contract issued for your cruise for complete details.
GENERAL
For purposes of this Policy, your “Traveling Party” means your family members living with you in the same household and traveling companions assigned to your stateroom on the cruise. This Policy does not apply to guests booked on chartered sailings. The terms of this Policy are valid from the Effective Date below, subject to change, and will remain in full force until we choose, in our sole discretion, to update or modify all or part of it. Updates or the modifications may be made and shall be effective without publication, although we will endeavor to post any updates or changes in a timely manner to a publicly accessible forum such as the Southern Star website or mobile phone application. ________________________
* All refund requests must be made within six (6) months after the scheduled embarkation date. **Currently, reimbursement of the costs of a hotel stay required for land-based quarantine is limited to US$35 per hotel room, per night, and meal costs of up to US$20 per person, per day.
Effective Date: January 1 2023